Frequently Asked Questions

Everything you need to know about your GravaStar gear.

How long does shipping take within the UK?

Standard shipping typically takes 2-4 business days, while express options are available for delivery within 1-2 business days across the UK mainland.

Are GravaStar products covered by a warranty?

Yes, all GravaStar speakers and peripherals come with a 12-month limited warranty covering manufacturing defects and hardware malfunctions.

What is your return policy for electronics?

We offer a 30-day return window for products in their original packaging. Please ensure the security seal is intact for a full refund on your electronic items.

Can I pair two GravaStar speakers together?

Absolutely. Most of our Bluetooth speakers feature TWS (True Wireless Stereo) technology, allowing you to pair two units for an immersive stereo sound experience.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through Klarna for eligible UK customers.

How do I update the firmware on my GravaStar device?

Firmware updates can be performed via the GravaStar companion app or by following the specific manual instructions provided in our Support section.