Returns & Exchanges

At GravaStar UK, we want you to be fully satisfied with your futuristic audio gear; if you are not, you can return your items within 30 days of delivery. All products must be in their original packaging and condition to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack your GravaStar device in its original box, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label or use a tracked courier service to send the package to our UK distribution center.

4

Quality Inspection & Refund

Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing